At ColorrPop, we carefully handpick and prepare your vibrant cosmetics with extra care. Orders typically process within 5-7 business days (longer during peak seasons) to ensure meticulous quality checks. If you wish to cancel, email [email protected] within 24 hours of purchase for a full refund. Beyond this window, your cruelty-free goodies will already be undergoing our vegan certification verification process and cannot be canceled.
We stand by our 21-day happiness guarantee for all ColorrPop products. You may return or exchange items within 21 days of delivery - because we know it takes time to experiment with bold colors and find your perfect look. Exchanges are available for the same product in alternative shades or formulas of equal value. Seasonal limited editions may have shorter exchange windows due to their exclusive nature.
To protect our vegan formulations and ensure product safety, all returns must have: (1) Original tamper-proof seals intact (2) At least 85% product remaining (3) Unused applicators (brushes/sponges must be in original packaging) (4) All original components including color cards and vegan certification inserts. Opened liquid products (foundations, lip glosses) cannot be returned due to hygiene regulations, but we'll gladly exchange for unopened replacements.
For shade exchanges, include a note specifying your desired alternative from our current collection. Our makeup artists will verify the new selection's availability before processing. Formula exchanges (e.g., matte to satin finish) require product consultation - our beauty advisors at [email protected] can guide you. All exchanges ship within 7-10 business days after return verification to ensure perfect color matches.
A $15 return fee applies to cover our specialized handling of cosmetic products, including bio-secure packaging procedures. This fee is waived for: (1) Products received damaged (must report within 72 hours of delivery with photos) (2) Incorrect items shipped (3) Allergic reactions (requires dermatologist note for verification). International returns may incur additional customs fees.
Refunds process within 7-14 business days after we receive your return, allowing time for our quality team to verify product integrity per cosmetic industry standards. You'll receive: (1) Email confirmation when return is received (2) Second notification when refund is issued (3) Final email when funds are released to your payment method. Bank processing may add 3-5 additional business days.
Custom-mixed foundation shades and personalized palette orders cannot be returned due to their bespoke nature. Holiday collection purchases made between November 1-December 24 have extended return windows until January 15. Final sale items are clearly marked during checkout. For hygienic reasons, mascara and lip products can only be exchanged for identical items if factory seals remain unbroken.
If your refund hasn't appeared after 21 business days: (1) Check with your payment provider about pending transactions (2) Verify you've received our three confirmation emails (3) Contact [email protected] with "Refund Inquiry" in the subject line, including photos of your return packaging. Our customer care team will trace your return and provide resolution within 7-14 business days.